Shipping and Delivery
Shipping details and tracking
- Standard shipping is done by priority registered mail; this means that the package can be tracked online and delivery is done based on a signature.in case there is no one to get the package, they should leave a notice.
- Please note, though it is a registered mail, Canada Post does not allow tracking; customers in these countries will be able to track the package only until it leaves Romania. Shipping upgrade to Canada is available at checkout. To all the other countries standard shipping has full tracking capability.
- Estimated delivery times from the moment of dispatching your order:
- United States & Canada: 10-15 days;
- Mexico: 15-20 days;
- Australia & New Zealand: 15-20 days;
- Hong-Kong: 10-15 days;
- Israel, Saudi Arabia - 10-15 days;
- Turkey: 7-10 days;
- South America: 20-25 days;
Those transit times are not guaranteed. Sometimes it may take longer, especially before Christmas and Easter. These possible delays are beyond my control.
Dispatching and packaging
- Your order will be shipped rolled in a rigid tube
- Your order will be dispatched within 1-2 business days. Usually this will be done within 24 h from the moment of your order, except Fridays and Saturdays orders.
Lost packages
- If your order does not arrive in the estimated delivery window, please let me know and I will replace it or refund you.
Damaged packages
- If the item(s) arrive damaged, you will be refunded or send a new one; a clear photo with the damaged item is necessary.
Returned to sender packages
- Orders returned back because of wrong address or unclaimed will be shipped again after you pay the shipping cost. If you wish to cancel at this point then I will refund your money minus 8 USD restocking fee plus the costs for shipping upgrade (if it was the case).